Outline

This course is suitable for all people who have to prevent and manage abusive and aggressive behaviour as part of their work role.

Aims:

To provide participants with strategies for preventing and managing abusive & aggressive behaviour.

Following completion of this course participants will:

• Demonstrate effective communication which shows respect and reduces abusive/aggressive behaviour
• Recognise and deal with triggers to abusive/aggressive behaviour
• Understand methods of defusing abusive/aggressive situations in a way that protects others and themselves
• Understand the importance of constructively reviewing incidents of abusive/aggressive behaviour and have an awareness of ways to do this

Reflecting DANOS competency areas  AA4, AB3, AB4, AC1