One day course

Do you want to, get your point across in meetings, be clear with your manager, resist pressure from others and communicate your needs effectively? This practical course is suitable for people who have either a little or a basic knowledge of assertive theory and techniques.

 Aims:

 To provide participants with the skills and knowledge to become more assertive in their work role and maximise their performance. This course will build peoples confidence and enable them to be effective in their interactions at work.

 Following completion of this course participants will:

•  Understand the difference between assertiveness, aggression and passive behaviour.
• Practise assertive techniques such as the broken record and “I” statements.
• Demonstrate their range of assertive techniques in work situations.
• Practise skills such as saying ‘no’ in difficult situations.

Reflecting DANOS competency areas  AA4, AC1, BI1